Oct 13, 2021

A new and improved customer service experience will soon be available for south coast residents, with the Services Australia Batemans Bay Service Centre undergoing a major transformation.

Expected to be completed in late November 2021, the premises at 3 Flora Crescent will have a contemporary look and feel, with a new layout and upgraded self-service options.

Minister for Government Services Senator the Hon Linda Reynolds CSC said the refurbishment would make it easier for the south coast community to access the services they needed.

“Customers are at the heart of the new design and National Disability Insurance Scheme services will also continue to be available at the service centre,” Minister Reynolds said.

“Locals can also book appointments to speak to a staff member face-to-face about Centrelink services.

“Services Australia service centres remain open during COVID-19 lockdowns with strong health and safety protocols in place.

“People are encouraged to complete their Centrelink and Medicare business online if they’re able, but our staff remain available for those who need extra support.”

New South Wales Senator Jim Molan welcomed the upgrade, adding there will be a range of self-service options available to customers at the service centre.

“Staff will be able to provide digital coaching sessions to help customers use those services as Australians are increasingly using digital services such as myGov and the Express Plus Centrelink mobile apps,” Senator Molan said.

Batemans Bay Service Centre will remain open Monday to Friday from 8.30am to 4.30pm, providing an essential service to the community.

For more information about how to book an appointment with Centrelink, visit servicesaustralia.gov.au/appointments